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There are two ways you can download your email messages to an app on your computer or device. The below information applies if you want to use an email “client” app (like Microsoft Outlook, Apple Mail or Gmail) to access your email, rather than by signing into Virgin Media Webmail using a web browser.Īpps have different features from webmail including the ability to see your existing emails when offline, whereas Webmail allows you to view, send and modify emails on our servers via a webpage when you’re on WiFi or mobile data. We no longer offer the option to set up new Virgin Mail email addresses. This information is only if you already have a Virgin Media email address.

Select the trashcan icon next to the email account you want to remove.

From a laptop or desktop computer, click the cogwheel icon or from a Mobile tap the top right circle icon.

Select Save at the bottom of the window.

Select Edit or the pencil icon next to the account you want to change the settings on – this will pop up with the mail account settings.

From a laptop or desktop computer, click the cogwheel icon, or from a Mobile tap the top right circle icon.

How to change the settings of an external email account

Write your message, address it and hit Send when you’re ready.

From a laptop or desktop computer select Compose, or from a Mobile click the pencil icon to start a new email.

Open the folder with the name you have given the email account.

How to send messages using an external email account See Unified Mail in Virgin Media Mail for more information. Or, if you have enabled Unified Mail for the account, you will also see the messages in the Unified Mail folder.

Any messages received will be located in the appropriate folder. How to display messages of an external email accountĮach additional email account you set up will have its own folder.

Select Close and you will now be able to use the external email account.You’ll get confirmation that your external email account has been set up.In the Add mail account window, enter the email address and password for your external email account and select Add.

Select the Add email account menu option on the left hand menu.

How to add another email account into Virgin Media Mail Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place.